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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges vary depending on your location and order size. Exact shipping fees will be displayed at checkout before completing your order.
How long will delivery take?
Delivery times typically range from 3-7 business days, depending on your location. International orders may take longer.
What exactly happens after ordering?
Once you place an order, you’ll receive a confirmation email with your order details. When your order is shipped, we’ll send you a tracking link to monitor its progress.
Do I receive an invoice for my order?
Yes, an invoice will be emailed to you immediately after your purchase is confirmed. You can also access it through your account on our website.
Payment Infomation
What is wishlist?
A waitlist allows you to reserve items that are currently out of stock. Once the item becomes available, we’ll notify you so you can complete your purchase.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect product, contact our customer service team immediately with your order details and a photo of the item. We’ll resolve the issue promptly.
Can I change or cancel my order?
You can request changes or cancellations within 24 hours of placing your order by contacting our customer service team. After this period, changes may not be possible.
What is "package tracking" in my orders?
Package tracking allows you to monitor your order’s journey from shipment to delivery. You’ll find the tracking link in your shipping confirmation email or by logging into your account.
